February 19. 2008 05:37 PM

There are companies that just don´t get it!!!! They do anything to keep customers except what customers really need or want... Don't waste your time with this kind of companies... there are lot's of them you can choose!!!

Luís Pinto

February 19. 2008 06:06 PM

Man

you must read the small letters before you make a deal width this guys...

[u]http://www.register.com/policy/transfer_registrar_agreement.rcmx[/u]

But, i think you must make prevail your rights .... Fight the Power

João Rocha

February 19. 2008 09:28 PM

what rights do you have to the domain after it expires? you've paid for control of the domain until a certain date. after that date, if you have not renewed the domain is expired and released back to the registrar. you no longer own it after the expiration date.

this isn't a problem with register.com. i bet your new registrar won't allow a transfer after expiration either. i don't believe the page you quoted is correct, however I couldn't find something to refute it. it has been my understanding though that if you let it lapse, you're basically at the mercy of the registrar.

John S.

February 20. 2008 12:09 PM

@John:
The page I quoted is the ICANN page that you can check @ http://www.icann.org/transfers/dnholder-faq-03nov04.htm. Your right when you ask what rights I have over a expired domain. But I ask you what rights does the registrar have to lock the expired domain for a indeterminate period of time? Because I asked the register.com support how long whould it take for the domain to be released and they told me that "We cannot assure when the domain name will be released", that for me is the same that "WE OWN YOUR $$$"

Bruno 'Shine' Figueiredo

February 21. 2008 12:10 AM

What right? This is unclear on the concept. The man is *purchasing* a domain which is currently not being used--he's just *not purchasing it from the registrar he had originally purchased it from*! Of course he has the 'right' to purchase his lease from another registrar!

That's like Economics 101. He wants to lease the domain, just not from the losers at Register.com. I've found that both Register.com and it's Dr. Evil equivalent (that would be NetworkSolutions.com--try pulling a domain from there and good luck) are places to avoid like the plague if you want reasonably priced domains.

Unfortunately I don't have a good alternative if you actually want support. I've moved about half of my domains to yahoo, but they can't even spell 'technical support'...

I would contact ICANN. If you have the email invoice, you should definitely get a refund. Heck, if you have a lawyer friend, you could probably start a class action lawsuit--I can guarantee that this kind of attitude is prevalent at Register and NetworkSolutions and is in direct violation of ICANN (heck, I had thought their reps were correct when they told me the same thing).

Andrew Hock

February 25. 2008 12:22 AM

Register.com is clearly violating ICANN policy. FYI, we do domain backorders. We could have put a backorder on it and we would register it as soon as the domain expired automatically.

Also, we have the ability to grab a domain from an existing registrar according to rules set up by ICANN. If you had simply registered the domain transfer with us. You would need to unlock the domain name at Registrar.com using their control panel and then just respond to an automated email sent to the admin contact on the existing registration.

Registrar.com has no choice. They have to follow this procedure and they have to release the domain and DNS records once the trasnfer has been acknowledged by the existing admin contact. We have occasionally had to fax in proof of business ownership in rare cases where the admin contact email was no longer valid and the existing logon info for the registrar's control panel was lost.

I set up my registration company to server our existing customers and am reselling the services near cost. We have some great features like tech support in the US with operators that answer in 3 rings. They are easy to understand and technically proficient at dealing with domain and hosting issues. HUGE HUGE difference over all the other registrars out there. Go to my page, call the help number and try it!

We also have free web based email with each registration. Our DNS works great and is easy to set up for domain forwards, your own hosting server, or use with our dedicated hosting servers.

Check it all out. Let me know what you think. This is way way better than any deal you will get from Yahoo!

Thanks,

John Wenger
Clear Sky Technologies

John Wenger

July 23. 2008 03:20 PM

There are, obviously, huge differences between the registrars worldwide, but violating ICAAN-Terms in this way - wow, lots of bozos @register.com
Domain-Backordering is not reliable - every registrar can backorder the domain, so be careful...

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